Configuring Your Service Area

Your service area tells customers where you operate and deliver services. Displaying service area builds trust, manages expectations, and helps customers quickly determine if you serve their location.

This guide explains how to configure and display your service area.

Why Service Area Matters

Clear service area information helps customers:

• Know if you serve their location

• Avoid inquiries outside your area

• Make informed subscription decisions

• Understand your coverage

• Contact you with confidence

✍️ TIP: Displaying service area can reduce irrelevant inquiries by 40-50%. Customers self-qualify before subscribing.

Accessing Service Area Settings

From My Site Settings:

1. Navigate to My Site (profile icon → My Site)

2. Find Service Area in left panel

3. Click to expand section

4. See toggle and configuration options

Service Area Display Options

One toggle controls service area visibility:

Show Services Area Toggle

Toggle ON: Service area displays in Contact tab with configuration options 
Toggle OFF: Service area hidden from customers, no configuration options visible

When to toggle ON: 
✅ Want customers to see coverage area 
✅ Have defined service boundaries 
✅ Help customers check eligibility 
✅ Reduce out-of-area inquiries

When to toggle OFF: 
❌ Serve unlimited area 
❌ Don't want to display coverage 
❌ Area not yet defined 
❌ Prefer customers to inquire directly

Service Area Configuration Options

When toggle is ON, three display methods appear:

Option 1: Radius Based

Define service area by distance from a central point:

• Set radius distance

• Choose measurement unit (Km or Miles)

• Simple circular coverage area

• Good for local businesses

Option 2: List-Based

Specify exact locations you serve:

• Search and add specific areas

• Multiple locations supported

• Precise coverage definition

• Good for multi-location coverage

Option 3: Custom Text

Write your own service area description:

• Free-form text input

• Full control over wording

• Flexible for any situation

• Good for complex areas

Setting Up Radius-Based Service Area

Define coverage by distance radius:

How to Configure Radius

Step-by-step:

1. Toggle Show Services Area ON

   • Additional options appear below

2. Select "Radius based" radio button

   • Input field appears

   • Unit dropdown appears (Km/Miles)

3. Enter radius distance:

   • Type number in field (e.g., 10)

   • Numbers only (no text)

4. Choose measurement unit:

   • Click dropdown next to number field

   • Select Km for kilometers

   • Select Miles for miles

5. Verify in preview:

   • Check right panel preview

   • Confirm distance displays correctly

   • Check business location is correct
     
     

6. Publish changes:

   • Click Publish Changes button

   • Changes go live

Example configurations:

• Local business: 10 km radius

• Regional service: 50 miles radius

• Metropolitan area: 25 km radius

Display format:

• Shows as: "We serve customers within [number] [unit] of [business location]"

• Example: "We serve customers within 10 km of Brisbane, Queensland, Australia"

⚠️ IMPORTANT: The business location shown is based on your business address settings. The radius extends from your business location. To change the business location, update your business address in Account settings.

✍️ TIP: Choose radius that matches your actual service capacity. Don't overextend coverage beyond what you can deliver.

Setting Up List-Based Service Area

Specify exact locations you serve:

How to Add Locations

Step-by-step:

1. Toggle Show Services Area ON

2. Select "List-based" radio button

   • Search field appears: "Select area"

   • Placeholder text: "Search"

   • Powered by Mapbox search

3. Click in search field:

   • Cursor appears

   • Ready to type

4. Type location name:

   • Example: "Ipswich" or "Gold Coast"

   • Autocomplete suggestions appear

5. Select location from dropdown:

   • Full location names shown

   • Format: "City, State, Country"

   • Click desired location

6. Location adds to list:

   • Appears below search field

   • Shows full location name

   • Trash icon appears on right

7. Add more locations:

   • Click search field again

   • Type new location

   • Select from suggestions

   • Repeat as needed

Example locations:

• Ipswich, Queensland, Australia

• Gold Coast, Queensland, Australia

• Cairns, Queensland, Australia

Removing Locations

To delete a location:

1. Find location in list

2. Click trash icon on right

3. Location removes immediately

4. No confirmation needed

To remove all locations:

• Delete each one individually

• Or switch to different option (clears list)

Setting Up Custom Text Service Area

Write your own service area description:

How to Configure Custom Text

Step-by-step:

1. Toggle Show Services Area ON

2. Select "Custom text" radio button

   • Text field appears

   • Placeholder: "Tell customers where you service"

3. Click in text field:

   • Cursor appears

   • Ready to type

4. Type service area description:

   • Write in your own words

   • Be clear and specific

   • Keep it concise

5. Verify in preview:

   • Check right panel

   • Confirm text displays correctly

6. Publish changes:

   • Click Publish Changes button

   • Custom text goes live

Custom Text Examples

Good examples:

• "Serving all of metropolitan Sydney"

• "Brisbane Northside and surrounding suburbs"

• "Gold Coast region from Coomera to Coolangatta"

What to include: 
✅ Specific areas or regions 
✅ Clear boundaries or landmarks 
✅ Major suburbs or districts 
✅ Easy-to-understand descriptions

What to avoid: 
❌ Vague terms ("everywhere," "most places") 
❌ Overly technical boundaries 
❌ Too much detail 

✍️ TIP: Custom text displays exactly as you type it. Keep it simple and clear—customers see your exact wording.

How Service Area Displays on Your Site

Contact Tab Display

When Show Services Area is ON:

Customers see in Contact tab:

• Email address (if enabled)

• Phone number (if enabled)

• Service Area section:

  • Heading: "Service Area"

  • Icon: Location pin

  • Your service area information

⚠️ IMPORTANT: The business location shown is based on your business address settings (configured separately in Account settings). The radius extends from your business location.

List-based:

Shows "Specific Locations" heading with each location as a bullet point.

Custom text:

Example: "Brisbane Northside and surrounding suburbs"

Displays exactly what you typed—no additional formatting or text added.

When Toggle OFF

If Show Services Area is OFF:

• Service Area section doesn't appear

• Contact tab shows only email/phone (if enabled)

• Configuration still saved (can toggle ON later)

Saving and Publishing Changes

Saving Your Configuration

After configuring:

1. Complete your service area setup

2. Verify display in right preview

3. Changes save automatically

4. Not published yet

⚠️ CRITICAL: Changes must be published to go live.

Publishing Changes

To make service area live:

1. Verify Show Services Area toggle is ON

2. Click Publish Changes button (top-right)

3. Wait for confirmation

4. Changes go live

5. Customers see service area

If you don't publish:

• Changes remain unpublished

• Preview shows changes

• Live site shows old service area (or nothing)

• Customers don't see updates

To verify published changes:

1. Click View Site after publishing

2. Navigate to Contact tab

3. Check "Service Area" section

4. Verify information displays correctly

Choosing the Right Option

Select based on your service model:

Use Radius-Based When:

✅ Serve circular area around your business location 
✅ Simple local coverage 
✅ Service from single base
✅ Easy to explain to customers 
✅ Don't want to list specific areas

Best for: Local businesses, single-location services, straightforward coverage

Use List-Based When:

✅ Serve specific cities or regions 
✅ Multi-location coverage 
✅ Non-circular service area 
✅ Want precise location names 
✅ Customers need exact confirmation

Best for: Regional services, specific municipalities, multiple service zones

Use Custom Text When:

✅ Complex service area 
✅ Special conditions apply 
✅ Need flexible wording 
✅ Radius/list don't fit 
✅ Want complete control

Best for: Unique coverage patterns, conditional service areas, simple descriptions

✍️ TIP: Choose the service area display method that matches your business model. Radius-based is clearest for local businesses and automatically includes your business location, list-based works well for multi-location coverage with specific cities shown as bullet points, and custom text gives you complete control over the exact wording customers see. Keep it accurate and update as your coverage changes.