Business Hours Display

Your business hours tell customers when you're available for services. Displaying operating hours builds trust, sets expectations, and helps customers book subscriptions during your available times.

This guide explains how to set up and display your business hours.

Why Business Hours Matter

Clear operating hours help customers:

• Know when you're available

• Book services at appropriate times

• Set realistic expectations

• Plan around your schedule

• Contact you during business hours

✍️ TIP: Displaying business hours can reduce inquiry calls by 30-40%. Customers can see your availability before subscribing.

Accessing Operating Hours Settings

From My Site Settings:

1. Navigate to My Site (profile icon → My Site)

2. Find Operating Hours in left panel

3. Click to expand section

4. See toggle, button, and note options

Operating Hours Display Options

Three controls manage your business hours:

Show Business Hours Toggle

Toggle ON: Business hours display in About tab 
Toggle OFF: Business hours hidden from customers

When to enable: 
✅ Want customers to see your availability 
✅ Have set business hours 
✅ Help customers plan subscriptions 
✅ Reduce scheduling confusion

When to disable: 
❌ Don't have set hours 
❌ Prefer not to display publicly 
❌ Hours not yet configured

Edit Business Hours Button

Opens modal to set your operating hours:

• Configure days and times

• Add multiple time slots per day

• Copy hours between days

• Set which days you're open/closed

Add Note Toggle

Toggle ON: Shows note field for special messages Toggle OFF: Hides note field

Use notes for:

• Holiday hours variations

• Special operating notes

• Seasonal schedule changes

• Important timing information

Note field:

• Text input: "Text field for holiday hours or special notes"

• Appears when Add Note toggled ON

• Displays below hours on About tab

• Great for temporary schedule changes

How to Edit Business Hours

Opening the Edit Modal

To set your hours:

1. Find Operating Hours section (left panel)

2. Click Edit Business Hours button

3. Modal appears: "Add Operating Hours"

4. Set your schedule

5. Click Save Update to save, or Cancel to discard

Understanding the Modal

Each day shows:

• Toggle (ON = open, OFF = closed)

• Day name (Monday, Tuesday, etc.)

• Start time dropdown (when you open)

• Dash separator (-)

• End time dropdown (when you close)

• Plus (+) icon (add more time slots)

• Copy icon (copy to other days)

Setting Hours for Each Day

To configure a day:

1. Toggle the day ON:

   • Find the day (e.g., Monday)

   • Click toggle to enable (turns teal/blue)

   • Time fields appear

2. Set opening time:

   • Click start time dropdown

   • Select opening time (e.g., 9:00 AM)

3. Set closing time:

   • Click end time dropdown

   • Select closing time (e.g., 5:00 PM)

4. Repeat for other days:

   • Configure each business day

   • Leave days OFF if closed

For closed days:

• Keep toggle OFF (gray)

• No time fields appear

• Will display as "Closed" on site

Adding Multiple Time Slots Per Day

Some businesses have split hours (e.g., close for lunch):

To add multiple time slots:

1. Set first time slot:

   • Example: 7:00 AM - 10:00 AM

2. Click plus (+) icon:

   • Located right of time fields

   • New time slot row appears below

3. Set second time slot:

   • Example: 3:00 PM - 7:00 PM

4. Add more slots if needed:

   • Click plus (+) again

   • No limit on time slots

Example use case:

• Morning hours: 7:00 AM - 10:00 AM

• Evening hours: 3:00 PM - 7:00 PM

• Closed midday for lunch/break

Removing Time Slots

To remove a time slot:

1. Find the time slot to remove

2. Click trash icon on right

3. Time slot disappears immediately

4. Cannot remove the first time slot (must toggle day OFF instead)

⚠️ IMPORTANT: You cannot delete the first time slot—only additional ones added with plus (+). To remove all hours for a day, toggle the day OFF.

Copying Hours Between Days

Save time by copying hours from one day to others:

How to Copy Hours

Step-by-step:

1. Set hours for one day:

   • Example: Configure Monday (7:00 AM - 10:00 PM)

   • Include all time slots if multiple

2. Click copy icon:

   • Located to right of time fields (after + button)

   • Modal appears: "Copy Times to"

3. Select destination days:

   • Checkbox for each day appears

   • "Select All" option at top

   • Check days you want to copy to

4. Click Apply:

   • Selected days update with copied hours

   • All time slots copy over

   • Or click Cancel to abort

Example scenario:

• Monday-Wednesday: Same hours (9:00 AM - 5:00 PM)

• Thursday-Friday: Different hours

• Weekend: Closed

✍️ TIP: Use "Select All" if most days have same hours, then adjust exceptions individually.

Adding Special Notes

Use notes for temporary or special information:

To add a note:

1. Find Add note toggle

2. Toggle ON (turns teal/blue)

3. Text field appears below

4. Type your note in field

5. Note displays below hours on About tab

Good note examples:

• "Business hours on holiday may change."

• "Closed December 25-26 for Christmas."

• "Summer hours: Extended to 8 PM June-August."

• "Closed first Monday of each month for maintenance."

Note guidelines: 
✅ Keep it brief and clear 
✅ Use for temporary changes 
✅ Update regularly if time-sensitive 
✅ Helpful for holiday schedules

Saving and Publishing Changes

Saving Your Hours

After editing:

1. Review all days and times

2. Verify hours are correct

3. Click Save Update

4. Modal closes

5. Changes saved but not published yet

⚠️ CRITICAL: Saving is not the same as publishing.

Publishing Changes

To make hours live:

1. Toggle Show business hours ON (if not already)

2. Click Publish Changes button (top-right)

3. Wait for confirmation

4. Changes go live

5. Customers see updated hours

If you don't publish:

• Changes remain unpublished

• Preview shows changes

• Live site shows old hours

• Customers don't see updates

To verify published changes:

1. Click View Site after publishing

2. Navigate to About tab

3. Check "Business Hours" section

4. Verify hours display correctly

How Hours Display on Your Site

About Tab Display

When Show business hours is ON:

Customers see in About tab:

• Heading: "Business Hours"

• Each day listed:

  • Day name (e.g., Monday)

  • Hours (e.g., 09:00 - 17:00)

  • Or "Closed" if day OFF

• Multiple time slots:

  • Each slot on separate line

  • Same day name

• Notes section:

  • Heading: "Notes"

  • Your special notes text

When Toggle OFF

If Show business hours is OFF:

• Hours section doesn't appear

• About tab exists, if the Note is not hidden

• Hours still saved (can toggle ON later)

• Privacy maintained

Best Practices

For Time Slots: 
✅ Use clear, standard times (9:00 AM vs 9:17 AM) 
✅ Account for breaks if needed 
✅ Be realistic about availability
✅ Update seasonally if hours change 
✅ Match actual operating times

For Notes: 
✅ Keep current and relevant 
✅ Remove outdated holiday notes 
✅ Use for temporary changes only 
✅ Be specific with dates 
✅ Update regularly

For Display: 
✅ Toggle ON if hours are set 
✅ Keep hours accurate 
✅ Publish changes promptly 
✅ Test on live site after changes 
✅ Verify both desktop and mobile views

✍️ TIP: Set accurate business hours to manage customer expectations. Update your hours seasonally or during holidays, and use notes to communicate temporary changes clearly.