Domain Management

Your domain is your subscription page's web address. Customizing your subdomain makes your site easier to remember, more professional, and better aligned with your brand identity.

This guide explains how to customize your subdomain.

Why Domain Matters

A custom subdomain helps customers:

• Remember your page URL easily

• Find you through direct links

• See professional, branded web address

• Trust your business more

• Share your link confidently

✍️ TIP: A branded subdomain like "yourname.servicesubscriber.com" is more professional than a random string of numbers and looks better when shared.

Understanding Your Domain

Domain Structure

Your subscription page URL has this format:

[yoursubdomain].servicesubscriber.com

What you control:

• [yoursubdomain] - The first part (customizable)

What's fixed:

• .servicesubscriber.com - The domain extension (cannot change)

Examples:

• woofwalkers.servicesubscriber.com

• dogwalking.servicesubscriber.com

• petsitters.servicesubscriber.com

Where Your Domain Appears

Your subdomain is visible:

• At top of My Site settings page

• In browser address bar

• When customers visit your site

• In shared links

• In published site URL

Accessing Domain Settings

From My Site Settings:

1. Navigate to My Site (profile icon → My Site)

2. Find Domain in left panel

3. Click to expand section

4. See description and Edit button

How to Change Your Subdomain

Opening the Domain Editor

To edit your subdomain:

1. Find Domain section (left panel)

2. Click Edit Domain button

3. Modal appears: "Manage Domain"

4. See current subdomain

5. Make changes

6. Click Update to save, or Cancel to discard

Step-by-Step: Changing Subdomain

Complete process:

1. Click Edit Domain button

   • Modal opens

2. Review current subdomain:

   • Shows in input field

   • Example: "woofwalkers"

3. Click in input field:

   • Cursor appears

   • Select all current text

   • Or manually edit

4. Type new subdomain:

   • Enter desired subdomain name

   • Example: "woofwalkersau"

   • Only lowercase letters, numbers, hyphens allowed

5. Wait for availability check:

   • Loading spinner appears

   • Message: "Checking domain availability"

   • Takes a few seconds

6. Check result:

   • If available: Update button becomes active

   • If unavailable: Error message appears

7. Click Update:

   • If available, subdomain changes

   • Modal closes

   • New subdomain active immediately

8. Verify change:

   • Check URL at top of My Site settings

   • New subdomain displays

   • Site now accessible at new URL

Domain Availability

Checking Availability

System automatically checks if subdomain is available:

Process:

1. Type new subdomain in field

2. Loading spinner appears automatically

3. Message: "Checking domain availability"

4. Result shows below field

Possible results:

Available (Success):

• No error message

• Update button remains active

• Can proceed to save

Unavailable (Error):

• Red X icon appears

• Error message: "Looks like someone's already using this domain."

• Update button remains active but won't work

• Must choose different subdomain

Subdomain Naming Rules

Allowed Characters

Can use: 
✅ Lowercase letters (a-z) 
✅ Numbers (0-9) 
✅ Hyphens (-)

Cannot use: 
❌ Uppercase letters (A-Z) 
❌ Spaces 
❌ Special characters (!@#$%^&*()+=) 
❌ Underscores (_) 
❌ Dots (.)

Examples:

Valid subdomains:

• dogwalking

• pet-care

• walker24

• sydney-pets

Invalid subdomains:

• Dog Walking (spaces)

• pet_care (underscore)

• WALKER (uppercase - auto-converts to lowercase)

• pets@home (special character)

Subdomain Best Practices

For memorability: 
✅ Keep it short (5-20 characters ideal) 
✅ Use your business name 
✅ Make it easy to spell 
✅ Avoid complex combinations 
✅ Related to your services

For professionalism:
✅ Use business name or service 
✅ Avoid random numbers/letters 
✅ Spell correctly 
✅ Keep it clean and appropriate 
✅ Consider branding consistency

Examples:

Good subdomains:

• woofwalkers (business name)

• sydneypets (location + service)

• dogwalking24 (service + availability)

• premiumcare (quality indicator)

Less ideal subdomains:

• abc123xyz (meaningless)

• myawesomebestdogwalkingserviceever (too long)

• dg-wlkng (hard to remember)

• temp (unprofessional)

✍️ TIP: Your subdomain is your site's identity. Choose it carefully, keep it professional, and update all your marketing materials after changing. Once you have a good subdomain, avoid changing it frequently to maintain consistent branding and prevent confusion.